We strive to keep all of our amazing Inkwell Threads customers happy. If you, for any reason, have a problem, please contact us at hello@inkwellthreads.com immediately. We are dedicated to providing excellent customer service and we're happy to help you! Please note our customer service hours of operation are Monday-Friday 8AM-5PM CST.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All orders typically ship within 2-7 business days after the order has been placed. U.S. orders should arrive 3-5 business days after items have been shipped. International shipping may take anywhere from 1-12 weeks. You will receive a shipping notification after your order has shipped (check your spam folder if you do not receive one).

Please make sure your shipping information is correct during check out. We will not refund or replace items, if they are sent to the wrong address. 
We are not responsible for loss, damage, or delay.

 

DO YOUR SHIRTS FIT TRUE TO SIZE?
They run slightly larger than typical women's shirts and slightly smaller than typical men's shirts. We recommend ordering your normal size for a regular fit, or sizing down for a more fitted look.


ARE YOUR SHIRTS SCREEN PRINTED OR VINYL?
Our designs are actually printed directly onto the shirts in a process known as DTG (direct-to-garment) printing. Direct-to-garment printing not only allows us to offer the most design colors, it is also far more sustainable than traditional screen printing.

Although some of our limited edition shirts do utilize screen printing, we never use vinyl on any of our products.


WHERE ARE YOU BASED?
We are located right outside of Memphis, TN but we have fulfillment partners located across the United States in Los Angeles, CA, Phoenix, AZ, and Charlotte, NC. We do not offer local pick up or have a storefront.


WHERE DO YOUR ITEMS SHIP FROM? 
We have fulfillment partners located across the United States so your order may ship from California, North Carolina, and Arizona.


WHAT ARE YOUR RECOMMENDED CARE INSTRUCTIONS?
It depends on the item! Please see our care instructions page for more information.


WHERE AND HOW ARE YOUR PRODUCTS MANUFACTURED? IS YOUR BRAND ECO-FRIENDLY/SUSTAINABLE?
Our shirts are Bella + Canvas brand and they are manufactured in the United States. You can read more about where the shirts are manufactured and the process here.

The sewing process is the only process that may take place outside of the United States. However, Bella + Canvas only works with factories that have the same high ethical and environmental standards as their Platinum WRAP Certified U.S. factory and they work to ensure everything is sweatshop-free and above board – meaning fair wages and pleasant working conditions.

Our sweatshirts are Gildan brand and the yarns are U.S. cotton and are generally spun in their yarn spinning plants in the United States. Those yarns are sent to their textile facilities in Honduras and the Dominican Republic to be knit, dyed, finished, and cut into fabric parts for sewing. The cut parts from the Dominican Republic are either sewn in the Dominican Republic or Haitian sewing facilities. The cut parts from Honduras are either sewn in Honduran or Nicaraguan sewing facilities.

Although more of the Gildan manufacturing takes place outside the United States, their sewing facilities are certified with WRAP or are currently in the process of being re-certified. WRAP promotes 12 principles that ensure that core labor concepts are understood and practiced on the shop room floor and by management.

Our shirts are printed with the direct-to-garment (DTG) printing method. The printing tech we use is made with sustainability in mind, and our DTG printers use almost zero wastewater and less energy, lowering our carbon footprint.

The inks we use for printing are water-based and free of harmful chemicals. We use water-based vegan inks that are non-hazardous, toxin-free, and biodegradable. We take care to dispose of any left-over ink according to the ink supplier guidelines, so we’re not harming the environment.

We also believe in sustainable fashion, that is why all of our shirts are printed as they are ordered to cut down on waste. We fulfill our products only when a customer buys them so we are able to produce less waste than traditional made-to-sell retail stores.

We print our products with care at our partner fulfillment centers in Los Angeles, CA, Phoenix, AZ, and Charlotte, NC.

Everyone enjoys paid time off, healthcare benefits, and a safe and friendly work environment. Each facility has implemented corporate social responsibility initiatives, like LED lighting and recycling programs for paper, plastic, and glass.


CAN AN ORDER BE CHANGED?
An address cannot be edited after it has already shipped. We recommend contacting the shipping service to see if they are able to assist you further. If an address is incorrect and a package cannot be delivered, it will be returned to us. Upon receiving the returned package, we will issue you a store credit. If you would like the items shipped to the correct address, place a new order.

If you need to edit your order after you have already placed it, we will do everything we can to edit it for you, but if your order has already gone into production, we cannot edit it.  Please double check your items before placing your order.


CAN YOU APPLY A DISCOUNT CODE TO A PAST ORDER?
We are not able to do price adjustments at this time. All discounts must be applied at the time of checkout and cannot be retroactively applied. This includes sales, automatic discounts, and affiliate codes.


CAN AN ORDER BE CANCELLED?
Due to the large volume of orders we process on a daily basis, we cannot guarantee that we'll be able to catch your order to cancel it before it ships out.


DO YOU ACCEPT RETURNS OR EXCHANGES?
Since the majority of our products are made to order, in most cases we do not accept returns. However, if you are unhappy with our order please contact us immediately at hello@inkwellthreads.com and we will be happy to help.

If you receive a damaged, defective or incorrect product, please contact us at hello@inkwellthreads.com, provide your order number, a photo of the item as well as the description of the issue with the item. We will get these issues taken care of as soon as possible.


WHAT IF THERE IS AN ISSUE WITH THE ITEM I RECEIVED?
If your item is damaged or the incorrect item was sent, please contact us immediately and we will resolve your problem as soon as possible.


I HAVE AN ISSUE WITH A PAST ORDER. CAN YOU HELP?
We're happy to help fix any order mistakes that may occur. However, order mistakes need to be brought to our attention within 30 days of the delivery date. We are not able to accept claims outside of that period. We ask that you closely review your product as soon as it's delivered to ensure there are no issues and let us know of any problems immediately so we can get it taken care of for you.

DO YOU SHIP INTERNATIONALLY?
Yes, but please be patient on the delivery dates. USPS international tracking may take a few days to show up in the system, and not all countries' postal services keep this information updated, so tracking on international orders may be missing or incomplete.

International buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Orders can take anywhere from 2-12 weeks to be delivered.


WHAT IF MY ORDER WAS LOST/DELIVERED TO THE WRONG ADDRESS/ETC?
Unfortunately, we do not have any control over packages once they leave our fulfillment center. If you have any questions about your order after it has shipped, please contact your local post office or complete a help request form with the USPS.


DO YOU OFFER WHOLESALE?
No, not at this time but please stay tuned for further updates.


DO YOU GIVE BACK TO THE COMMUNITY?
Yes, we believe that giving back is incredibly important and we make it a priority in our business. Our focus is giving back to organizations fighting for racial and social justice as well as non-profits that work to make voting more accessible. Please check out our give back page to learn more.