Orders & Shipping
How long will it take to receive my order?
We're a small business, and we print each and every order ourselves, so please allow 12-14 business days (not including weekends or holidays) for us to prepare your order for shipping.
U.S. orders should arrive 3-5 business days after items have been shipped. International shipping may take anywhere from 1-12 weeks. You will receive a shipping notification after your order has shipped (check your spam folder if you do not receive one).
If you placed a sticker-only order, it will be sent untracked via USPS First Class Mail. Sticker-only orders usually arrive within 6-7 business days. If you ordered multiple items, stickers will sometimes ship separately from other items in your order.
Please make sure your shipping information is correct during check out. We will not refund or replace items, if they are sent to the wrong address. We are not responsible for loss, damage, or delay.
Can an order be changed?
An address cannot be edited after it has already shipped. We recommend contacting the shipping service to see if they are able to assist you further. If an address is incorrect and a package cannot be delivered, it will be returned to us. Upon receiving the returned package, we will issue you a store credit. If you would like the items shipped to the correct address, place a new order.
If you need to edit your order after you have already placed it, we will do everything we can to edit it for you, but if your order has already gone into production, we cannot edit it. Please double check your items before placing your order.
Can an order be cancelled?
Due to the large volume of orders we process on a daily basis, we cannot guarantee that we'll be able to catch your order to cancel it before it ships out.
Can you apply a discount code to a past order?
We are not able to do price adjustments at this time. All discounts must be applied at the time of checkout and cannot be retroactively applied. This includes sales, automatic discounts, and affiliate codes.
Do you ship internationally?
Yes! Please be patient on the delivery dates. USPS international tracking may take a few days to show up in the system, and not all countries' postal services keep this information updated, so tracking on international orders may be missing or incomplete.
International customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Orders can take anywhere from 2-12 weeks to be delivered.
What if my order was lost/Delivered to the wrong address/etc?
Unfortunately, we do not have any control over packages once they leave our fulfillment center. If you have any questions about your order after it has shipped, please contact your local post office or complete a help request form with the USPS.
Inkwell Threads is not responsible for lost or stolen packages and they will not be refunded or exchanged.
Chargeback policy
If a chargeback, PayPal claim, or fraud filing on a purchase from Inkwell Threads is initiated by a customer for any reason, we reserve the right to refuse service to that customer in the future. Inkwell Threads reserves the right to block a customer from ordering from our website in the future. This ban will not be reversed.
Returns & Product Issues
Do you accept returns or exchanges?
Yes! Please refer to our return & exchange policy here.
If you received a damaged, defective or incorrect product, you will not be required to return the damaged item back to us and in most cases, we will replace the item. In these cases, please make sure you select that you received a damaged item or that you received the wrong item as your return reason.
What if there is an issue with the item I received?
If you received a damaged, defective or incorrect product, you will not be required to return the damaged item back to us and in most cases, we will replace the item.
I have an issue with a past order. Can you help?
We're happy to help fix any order mistakes that may occur. However, order mistakes need to be brought to our attention within 30 days of the delivery date. We are not able to accept claims outside of that period. We ask that you closely review your product as soon as it's delivered to ensure there are no issues and let us know of any problems immediately so we can get it taken care of for you.
Product & Company Info
Do your shirts fit true to size?
All of our shirts and sweatshirts are unisex fit and run true to size. We recommend ordering your normal size for a regular fit, or sizing up for a more oversized look.
What printing method do you use?
We use two different printing methods: DTG (direct-to-garment) printing where the designs are actually printed directly onto the shirts and traditional screen printing.
We do not use vinyl or transfers on any of our products.
What are your recommended care instructions?
It depends on the item! Please see our care instructions page for more information.
Do you offer wholesale?
Yes, we do! We've officially launched our shop on Faire for wholesale orders. You can check out our shop here.