Orders & Shipping
How long will it take to receive my order?
Many of our items are printed in-house and made just for you! Please allow 5–7 business days (excluding weekends and holidays) for us to prepare your order before shipping.
Once shipped, U.S. orders typically arrive within 3–5 business days. International orders typically take 1–4 weeks, depending on the destination and customs processing. Delivery times are estimates and do not include processing time.
You'll receive a shipping confirmation email with tracking information once your order is on its way. If you don't see it, be sure to check your spam folder!
Please double-check your shipping address at checkout. If you notice a mistake after placing your order, contact us as soon as possible. We'll do our best to update it before your order ships, but changes cannot be guaranteed.
Can an order be changed?
If you need to make a change to your order, please contact us as soon as possible. We'll do our best to accommodate your request, but changes cannot be guaranteed once an order has been placed. If your items have already been printed or your order has shipped, we may not be able to make changes.
If you need to update your shipping address, please contact us before your order ships. Once a package is on its way, we're unable to change the delivery address. If a package is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to resend it.
We recommend double-checking your items, sizes, colors, and shipping information before completing checkout.
Can an order be cancelled?
If you need to cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but cancellations cannot be guaranteed once an order has been placed. Because many of our items are made to order, we may not be able to cancel an order once production has begun.
Can you apply a discount code to a past order?
Unfortunately, we're unable to apply discount codes to orders that have already been placed. All discounts, including promotional sales and affiliate codes, must be applied at checkout and cannot be applied retroactively.
Do you ship internationally?
Yes! We ship internationally. Orders typically arrive within 1–4 weeks after shipping, depending on the destination and customs processing. Delivery times are estimates and may vary.
International tracking updates may be delayed or limited depending on the destination country's postal service. We recommend keeping an eye on your tracking information, as some packages may be held at a local post office or pickup location. If a package is returned to us because it wasn't collected, additional shipping fees may apply to resend it.
International customers are responsible for any applicable customs duties, import taxes, or fees. Please note that customs processing may cause additional delivery delays.
What if my package is lost or marked delivered but I haven't received it?
If your package is missing or marked as delivered but you haven't received it, we recommend checking with your neighbors and contacting your local post office or shipping carrier. You can also submit a missing mail request through USPS.
If you're still unable to locate your package, please contact us at hello@inkwellthreads.com with your order number. We'll be happy to help look into it.
While we're unable to guarantee refunds or replacements for packages that have been confirmed as delivered by the carrier, we review missing-package situations on a case-by-case basis.
Chargebacks and payment disputes
If you have an issue with your order, we encourage you to contact us at hello@inkwellthreads.com so we can help resolve it.
In cases of fraudulent or abusive chargebacks, PayPal claims, or payment disputes, Inkwell Threads reserves the right to refuse future orders or restrict future purchases from our website.
Returns & Product Issues
Do you accept returns or exchanges?
Yes! We accept eligible returns and exchanges in accordance with our Returns & Exchanges Policy.
If you receive an item that's damaged, defective, or incorrect, please submit a request through our returns portal and select "Damaged item" or "Wrong item" as the reason. Be sure to include photos of the issue so we can review your request.
In most cases, you won't need to send the original item back, and we'll arrange a replacement at no additional cost.
What if there is an issue with the item I received?
If your order arrives damaged, defective, or incorrect, please contact us at hello@inkwellthreads.com with your order number and photos of the issue. We'll review everything and help make it right.
In most cases, you won't need to return the original item, and we'll arrange a replacement at no additional cost.
Can you help with an issue from a past order?
We're happy to help with any issues involving damaged, defective, or incorrect items. Please contact us at hello@inkwellthreads.com within 30 days of delivery with your order number and photos of the issue so we can review everything and help make it right.
We recommend checking your items as soon as they arrive, as we may not be able to accommodate requests submitted after the 30-day window.
Product & Company Info
Do your shirts fit true to size?
Most of our tees and sweatshirts feature a unisex fit and generally run true to size. We recommend ordering your usual size for a classic fit or sizing up for a more relaxed, oversized look.
Since sizing and fit may vary by style, we recommend checking the size chart on each product page before ordering.
Do you use AI-generated art?
No, we never use AI-generated art for any of our products.
All of our designs are created in-house or in collaboration with independent artists and illustrators. We believe in supporting real artists and human creativity.
What printing method do you use?
We use two printing methods for our apparel: direct-to-garment (DTG) printing, which prints designs directly onto the fabric, and traditional screen printing.
What are your recommended care instructions?
To keep your favorite pieces looking their best, we recommend washing apparel inside out in cold water on a gentle cycle with like colors and mild detergent. Avoid bleach and tumble dry on low heat or hang to dry when possible.
Care instructions may vary depending on the product and decoration method. For more detailed instructions on caring for printed apparel, embroidered apparel, and hats, please visit our Recommended Care Instructions page.
Do you offer wholesale?
Yes, we do! You can shop our wholesale collection through Faire Direct. Please use our direct link when placing your order, as it helps us avoid additional marketplace fees and allows us to keep more of each sale as a small business. We appreciate your support!
Please note that wholesale availability may be limited or temporarily paused during our busiest seasons as we prioritize fulfilling existing orders.
