Orders & Shipping

How long will it take to receive my order?

We're a small business, and we print each and every order ourselves, so please allow 12-14 business days (not including weekends or holidays) for us to prepare your order for shipping.

U.S. orders should arrive 3-5 business days after items have been shipped. International shipping may take anywhere from 1-12 weeks. You will receive a shipping notification after your order has shipped (check your spam folder if you do not receive one).

If you placed a sticker-only order, it will be sent untracked via USPS First Class Mail. Sticker-only orders usually arrive within 6-7 business days. If you ordered multiple items, stickers will sometimes ship separately from other items in your order.

Please make sure your shipping information is correct during check out. We will not refund or replace items, if they are sent to the wrong address. We are not responsible for loss, damage, or delay.

Can an order be changed?

An address cannot be edited after it has already shipped. We recommend contacting the shipping service to see if they are able to assist you further. If an address is incorrect and a package cannot be delivered, it will be returned to us. Upon receiving the returned package, we will issue you a store credit. If you would like the items shipped to the correct address, place a new order.

If you need to edit your order after you have already placed it, we will do everything we can to edit it for you, but if your order has already gone into production, we cannot edit it.  Please double check your items before placing your order.

Can an order be cancelled?

Due to the large volume of orders we process on a daily basis, we cannot guarantee that we'll be able to catch your order to cancel it before it ships out.

Can you apply a discount code to a past order?

We are not able to do price adjustments at this time. All discounts must be applied at the time of checkout and cannot be retroactively applied. This includes sales, automatic discounts, and affiliate codes.

Do you ship internationally?

Yes! Please be patient on the delivery dates. USPS international tracking may take a few days to show up in the system, and not all countries' postal services keep this information updated, so tracking on international orders may be missing or incomplete.

International customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Orders can take anywhere from 2-12 weeks to be delivered.

What if my order was lost/Delivered to the wrong address/etc?

Unfortunately, we do not have any control over packages once they leave our fulfillment center. If you have any questions about your order after it has shipped, please contact your local post office or complete a help request form with the USPS.

Inkwell Threads is not responsible for lost or stolen packages and they will not be refunded or exchanged.

Chargeback policy

If a chargeback, PayPal claim, or fraud filing on a purchase from Inkwell Threads is initiated by a customer for any reason, we reserve the right to refuse service to that customer in the future. Inkwell Threads reserves the right to block a customer from ordering from our website in the future. This ban will not be reversed.

Returns & Product Issues

Do you accept returns or exchanges?

Yes! Please refer to our return & exchange policy here.

If you received a damaged, defective or incorrect product, you will not be required to return the damaged item back to us and in most cases, we will replace the item. In these cases, please make sure you select that you received a damaged item or that you received the wrong item as your return reason.

What if there is an issue with the item I received?

If you received a damaged, defective or incorrect product, you will not be required to return the damaged item back to us and in most cases, we will replace the item.

I have an issue with a past order. Can you help?

We're happy to help fix any order mistakes that may occur. However, order mistakes need to be brought to our attention within 30 days of the delivery date. We are not able to accept claims outside of that period. We ask that you closely review your product as soon as it's delivered to ensure there are no issues and let us know of any problems immediately so we can get it taken care of for you.

Product & Company Info

Do your shirts fit true to size?

All of our shirts and sweatshirts are unisex fit and run true to size. We recommend ordering your normal size for a regular fit, or sizing up for a more oversized look.

Are your shirts screen printed or vinyl?

Our designs are actually printed directly onto the shirts in a process known as DTG (direct-to-garment) printing. Direct-to-garment printing not only allows us to offer the most design colors, but it is also far more sustainable than traditional screen printing.

We do not use vinyl on any of our products.

I noticed my new shirt has an odd smell out of the package. Why is that?

All the inks used for printing are water-based and eco-friendly. We use a special solution in the printing process, so don't worry if you notice a slight new shirt scent or some discoloration. It will disappear after the first wash.

What are your recommended care instructions?

It depends on the item! Please see our care instructions page for more information.

Where and how are your products manufactured? Is your brand eco-friendly/sustainable?

Our shirts are Bella + Canvas brand and they are manufactured in the United States. You can read more about where the shirts are manufactured and the process here.

The sewing process is the only process that may take place outside of the United States. However, Bella + Canvas only works with factories that have the same high ethical and environmental standards as their Platinum WRAP Certified U.S. factory and they work to ensure everything is sweatshop-free and above board – meaning fair wages and pleasant working conditions.

Our sweatshirts are Gildan brand and the yarns are U.S. cotton and are generally spun in their yarn spinning plants in the United States. Those yarns are sent to their textile facilities in Honduras and the Dominican Republic to be knit, dyed, finished, and cut into fabric parts for sewing. The cut parts from the Dominican Republic are either sewn in the Dominican Republic or Haitian sewing facilities. The cut parts from Honduras are either sewn in Honduran or Nicaraguan sewing facilities.

Although more of the Gildan manufacturing takes place outside the United States, their sewing facilities are certified with WRAP or are currently in the process of being re-certified. WRAP promotes 12 principles that ensure that core labor concepts are understood and practiced on the shop room floor and by management.

Our shirts are printed with the direct-to-garment (DTG) printing method. The printing tech we use is made with sustainability in mind, and our DTG printers use almost zero wastewater and less energy, lowering our carbon footprint.

The inks we use for printing are water-based and free of harmful chemicals. We use water-based vegan inks that are non-hazardous, toxin-free, and biodegradable. We take care to dispose of any left-over ink according to the ink supplier guidelines, so we’re not harming the environment.

We also believe in sustainable fashion, that is why all of our shirts are printed as they are ordered to cut down on waste. We fulfill our products only when a customer buys them so we are able to produce less waste than traditional made-to-sell retail stores.

We print our products ourselves with care in our office in Memphis, Tennessee.

Do you give back to the community?

Yes, we believe that giving back is incredibly important and we make it a priority in our business. Our focus is giving back to organizations fighting for racial and social justice as well as non-profits that work to make voting more accessible. Please check out our give back page to learn more.

Do you offer wholesale?

Yes, we do! We've officially launched our shop on Faire for wholesale orders. You can check out our shop here.

Contact Us

Contact us at any point if you need assistance with your order. We're always here to help you!

You can also contact us at hello@inkwellthreads.com or at our address below:

875 W. Poplar Ave
Suite 23-265
Collierville, TN 38017