PROCESSING & SHIPPING TIMES
Everything in our shop is custom made when you order it. Please note due to COVID-19 all orders will ship within 8-12 business days (excluding weekends or holidays). On average, all orders typically ship within 5-7 business days (excluding weekends or holidays). Thank you for your patience during this time!
If you need your item by a specific date, please contact us before placing your order and we can advise if it will arrive in time.
USPS First Class Mail arrives in an estimated 4-5 business days. Please keep in mind that due to recent changes at the USPS and COVID-19, you may experience delays with shipping.
If you have a problem with your order, please send us an email with your order number.
Customer is responsible for entering in the correct mailing address at checkout. If you made a mistake, please contact us ASAP and if your order has not been shipped yet, we will do our best to update your shipping otherwise your order will go out as it was entered by you. Packages that are returned to us for an insufficient address will be issued as a store credit to customer minus any shipping costs.
Inkwell Threads is not responsible for lost or stolen packages and they will not be refunded or exchanged. Please contact your local post office if this happens and coordinate with them on next steps or file a help request form with the USPS. Once your package leaves our warehouse, it is out of our control and we can only go by what the tracking information says.
If you receive a damaged, defective or incorrect product, please contact us immediately, provide your order number and we will instruct you on how to move forward in ensuring that you receive the correct product.